Two Local Car Dealers Win Customer Excellence Awards

FCA, Fiat Chrysler Automobiles has just announced the nationwide winners of a new Customer First Award for Excellence and two local dealerships are winners.

The award, given out for the first time, is going to just 124 dealerships nationwide. The dealerships selected have been chosen because of they have been recognized by their customers for both their service and their sales departments.

According to a press release, all of the 2600 FCA dealerships in the US were eligible to be selected for this achievement. How a dealership is selected boils down to achieving their individual goals in the following areas:

• Facility – Customers consistently find dealerships to be clean, convenient and comfortable. Facilities are certified every six months
• Customer Processes – Dealer consistently executes processes for key customer interaction points, such as sales negotiation, delivery and follow up
• Performance – Dealer achieves required high level of satisfaction in customer sales and service satisfaction surveys
• Employee Survey – Survey employees annually, share findings with employees, and act on the feedback and results
• Training Certification – Dealership personnel meet minimum training requirements for sales, service, parts and technical staff

Congratulations to Sawyer Motors in Saugerties and Young's Motors in Milton. Job well done!