Prize Questions

Did you win a prize? If so, here are some things you need to know:

If you won tickets to an event that is taking place this week or weekend:
The promotions team should be contacting you between Thursday and Friday, or by the day before the event to finalize details for you. Please keep an eye out on your email if we can get out your information sent earlier. Sometimes the event promoter doesn’t supply us with the final information until a day or two before the event.

If you won an actual item such as a t-shirt, movie download, gift certificate, etc:
Please expect to be contacted by the promotions department via E-MAIL from one of the addresses listed above to arrange prize delivery and to sign paperwork between 3 and 6 weeks from winning. Please make sure you check your spam and quarantine folders.

If your prize will need to be picked up, we will notify you of those details. Prize pickup is by appointment only and the promotions team will notify you of available appointments when they reach out.

If you won concert tickets for a date in the future (not this week):
If you won concert tickets for a date in the future (weeks or months), it may take our team longer to reach out and finalize details for you. We have to wait to receive final information from the concert promoter on how tickets will be handled (guest list, mobile tickets, physical tickets, etc.) and any admission instructions that we will need to pass along. As soon as we hear from the promoter, our team will contact you via email. Sometimes that may not be until the week of the concert, so please be patient.

Just some additional notes about prizes:
For every prize that is won, you will need to sign a prize receipt for that prize and confirm the information that we have on file for you. This will be handled digitally and you will receive that in the email when the promotions team contacts you. You MUST sign this form to receive your prize.

If you win over $600 worth of prizes within a given year, you will be taxed on the total amount. The promotions team will provide you with forms to fill out should you reach that amount.

If your prize value is $200 or over, or you have won $600 or more in prizes during the course of the year, you MUST fill out a W9 form which our team will send to you.

We can not transfer a prize to another person and prizes can not be substituted for another prize.

Once we contact you, you will have 30 days to claim your prize. If we do not hear from you within 30 days of our initial email, your prize will be forfeited.

You may only win 1 time within a 30-day time period. If you do win something within 30 days, you will have to forfeit the last prize that you won.

If for some reason your prize no longer becomes available such as a concert being canceled, or you not claiming your prize in time, unfortunately, there will not be a replacement prize offered.

If you have further questions than are outlined above, please contact the Promotions Department by emailing

Interested in having us at your event?
Please Contact:

Anthony Verano
Director of Live Events

Directions: Driving Directions
We are located at 2 Pendell Road, Poughkeepsie, NY 12601

Do you have further questions?

Please Contact:
845-471-1500 ext. 1048