Welcome Hudson Valley to this week’s edition of IN TOUCH, the public affairs and issues program that runs across Townsquare Media of the Hudson Valley radio stations.  

This week’s guest is Melaine Rottkamp, President and CEO of Dutchess Tourism. Everyone affects the Dutchess County visitor economy, whether you think you do or not. We talk about the economic impact of Dutchess County Tourism, plus their workforce training programs, such as their Certified Tourism Ambassador program. 

We invite you to join us and listen to a previously recorded conversation between Melaine and myself here on In Touch. 


This has been this week’s edition of IN TOUCH, the public affairs and issues program that runs across Townsquare Media of the Hudson Valley radio stations. We want to give a big thank you to Melaine Rottkamp. For more info on Dutchess Tourism, visit dutchesstourism.com. To find specific info on the CTA Program, visit dutchesstourism.com/dutchess-tourism-ambassador-program.

Dutchess Tourism Certified Tourism Ambassador

Dutchess Tourism, Inc. is proud to be an Accredited Provider of the Tourism Ambassador Institute® and is authorized to offer its official Certified Tourism Ambassador (CTA) program to Dutchess County's residents and businesses.

This professional certification program is designed to benefit workers by increasing their skills and also benefit businesses who will have more happy customers. Collectively, when front-line staff members are inspired to turn every visitor encounter into a positive experience, customers are more likely to return in the future and also share their experience with others, boosting tourism and visitor spending overall.

This tourism and hospitality training program is ideal for students and adults who interact directly with visitors to our area who would like to get a job or volunteer in that capacity.

Program Curriculum:

  • Module 1: The Power of Tourism
  • Module 2: Discovering Dutchess
  • Module 3: Knowing, Finding & Using Key Resources
  • Module 4: Exceed Customer Expectations

The curriculum is delivered through pre-class reading and a half-day in-person class.

For a limited time only, the Dutchess Tourism Ambassador Program is available at no cost to people who live in Dutchess County or work at a Dutchess-based tourism-related business thanks to funding from Dutchess County Government. Have a group of 15 or more? Schedule a private, customized class. If you have questions, please email training@dutchesstourism.com or call 845-204-9515.



Whether you’ve been listening for a while or you have just joined us, thank you! You can find In Touch episodes new and old on your favorite streaming services like Spotify, Apple Podcasts, Google Podcasts, Stitcher and more! That, and listen On Demand with your Townsquare Radio Station Mobile App. Of course, you can still find all articles and audio under the In Touch Tab on this radio station’s app and website. And don’t forget, we are also on YouTube, Facebook, and Instagram @intouch_hv. 

If you like what we do here on In Touch, and want to be on the show, let us know! Whether you have a topic you want discussed or you want to be a guest, the best way to contact us is through our office number 845-471-1500 or email direct to conor.walsh@townsquaremedia.com 

I’ve been your host, Conor Walsh. Until next time, stay curious, keep an open mind, and as always, I’m glad we get to Spend Some Time.