Sullivan County’s Home Health Agency Now Five-Star Rated

Big news out of Sullivan County as Medicare has rated the county's Department of Public Health’s Certified Home Health Agency (CHHA) incredibly well, including an unprecedented five stars in one area.

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Milestone Medicare Ratings In Sullivan County

Quality and patient satisfaction scores are on the rise in Sullivan County, as a recent rating published via medicare.gov has indicated. The CHHA, Sullivan County Department of Public Health’s Certified Home Health Agency elevated their Medicare Care Compare ratings to three (3) stars for Quality category, and an unprecedented five (5) stars for Patient Satisfaction.

With regard to quality:

The quality rating shows how a home health agency compares to others on measurements of their performance, like how often the agency began their patient's care in a timely manner, or how often a patient got better at walking around. A rating of 3 to 3½ stars means the agency performed about the same as most agencies.

Patient care:

The patient survey asks patients (or their family or friends) about their home health care, and if they would recommend that agency to someone else. The survey ratings can be used to compare agencies using a 5-star scale, with more stars indicating better quality care.

Praise For Sullivan County CHHA

Public Health Director Dr. Jessie Moore, with regard to the patient satisfaction score specifically, shared how meaningful the 5-star rating is, as it demonstrates trust and relationships built by the staff.

This achievement reflects the dedication, compassion, and commitment our team brings to patients and families each day. We are very proud and excited to share this wonderful news with the Sullivan County community, as this milestone means even greater confidence in the home health services available right here in Sullivan County. It speaks to our ongoing commitment to safe, reliable, high quality care and to supporting individuals and families at home.

John Liddle, the Health and Human Services Commissioner commended the Certified Home Health Agency for their 'leadership, professionalism, and focus on quality outcomes. Similarly, the Director of Patient Services, Tiffany Kahn, specifically thanked Nurse April Novello and Rehab Supervisor Justin Pirino for their 'dedication to quality improvement.'

We also thank the patients and families who place their trust in us.

The ratings, especially the patient care unprecedented 5-star score, make something very clear, CHAA is passionate about the care they provide to their residents, and their commitment to growth and improvement has paid off. A breakdown of the CHAA rating on medicare.gov can be found here.